FAQ's

Welcome to our FAQ page! Here, you’ll find answers to the most commonly asked questions about shopping at Ladibag. If you can't find what you're looking for, feel free to contact us.

What products do you sell?

We offer a wide range of stylish and high-quality ladies' bags, including handbags, totes, clutches, and crossbody bags. Our collection features both trendy designs and timeless classics, perfect for every occasion.

How do I place an order?

Simply browse our website, select the product you wish to purchase, and add it to your cart. When you're ready, proceed to checkout, where you’ll provide your shipping details and payment information. After confirmation, we’ll process your order and send you a confirmation email.

What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit/Debit Cards
  • Bank Transfers
  • Cash on Delivery (COD)

How can I track my order?

Once your order has been shipped, you’ll receive an email with a tracking number and a link to track your order. If you haven’t received your tracking details, please contact us at [your email address] or [your contact number].

How long will it take to receive my order?

  • Standard Shipping: [Insert estimated delivery time]
  • Express Shipping: [Insert estimated delivery time]

Delivery times may vary depending on your location and external factors such as holidays or courier delays.

Can I change my order after it's been placed?

Once an order is confirmed and processed, we are unable to make changes to it. If you need to make changes, please contact us as soon as possible, and we will do our best to accommodate your request.

What is your return and refund policy?

Please refer to our Refund Policy for detailed information on how to return items and request refunds. Generally, we accept returns on damaged or incorrect items within [7] days of delivery. All items must be in their original condition.

How do I exchange an item?

If you’d like to exchange an item, please refer to our Refund Policy for the exchange process. Items must be returned in unused condition, and you can exchange them for another size, color, or style depending on availability.

Do you offer international shipping?

Currently, we only ship within Pakistan. We hope to offer international shipping in the future, so please stay tuned for updates.

How do I contact customer support?

You can reach our customer support team at:
Email: ladi.bag012@gmail.com
Phone: 0307-5991712
Our team is available from Monday to Friday, 9:00 AM to 6:00 PM (PKT).

Do you offer gift cards?

At the moment, we do not offer gift cards, but we are working on introducing them in the future. Stay tuned!